Warranty & Returns
THREE STRONG WAYS WE STAND BEHIND OUR PRODUCTS
30 DAY MONEY BACK GUARANTEE
ONE YEAR DEFECT WARRANTY
THREE YEAR REPLACEMENT GUARANTEE
30 DAY MONEY BACK GUARANTEE
Frogger wants every customer completely satisfied with the purchase of our products. If you are not satisfied with any items purchased directly from froggergolf.com, you may return them within 30 days of shipment for a full refund, excluding expedited shipping fees.
Products must be returned in a new resalable condition, which means they have not been used and are within the original packaging.
When shipping back a return, please be sure to include buyers name, billing address, phone number and order number. Items returned shall be refunded within 2-3 weeks (typically within 3-5 business days after we receive and process your return). Not all carriers deliver to PO Box destinations. It is recommended to ship returns using USPS with tracking to ensure proof of delivery.
Product returns address: Frogger Warranty & Returns PO Box 2044 Bend, OR, 97709
ONE YEAR DEFECT WARRANTY
With respect to Frogger products, Frogger warrants to the original consumer that its products will be free from defects in materials and workmanship during normal and customary use for one year, from the original date of purchase from an authorized retailer provided (1) the consumer presents proof of purchase in the form of an original cash register receipt or online sales receipt from an authorized retailer from whom the consumer purchased the product; and (2) the product has not been abused, altered, defaced, or misused, or otherwise damaged through the act or neglect of the consumer or a third party.
This warranty does not cover normal wear and tear.
If a defect in a genuine Frogger product appears during the warranty period of the product, and you comply with the requirements above, Frogger, in its sole discretion, will (1) replace the defective product with the same or comparable product, or (2) refund your actual purchase price less reasonable depreciation based on actual use in any instance where the product is no longer available upon prompt return of the product to Frogger.
LIMITATIONS ON WARRANTIES FOR ALL FROGGER PRODUCTS:
Warranty claims will be handled at Frogger’s sole discretion, pursuant to the terms and conditions stated above.
With respect to all products, any replacement product will be warranted from the date of purchase of the original product from an authorized retailer, not from the replacement date.
ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY LIMITED TO THE DURATION OF THE LIMITED WARRANTIES SET FORTH ABOVE.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING LIMITED WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTIES, AGREEMENTS AND SIMILAR OBLIGATIONS OF THE MANUFACTURER OR SELLER.
FROGGER IS NOT LIABLE FOR INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE USE OF FROGGER PRODUCTS NOR IS IT RESPONSIBLE FOR THE LOSS OR THEFT OF ANY ITEMS. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above may not apply to you. There are no other warranties that extend beyond the warranties set forth above.
No person, agent, distributor, dealer or other third party is authorized to change, modify, or extend the terms of these warranties in any manner whatsoever. International warranty claims are to be handled in accordance with the terms and conditions of the authorized reseller from which the purchase was made.
These warranties give you specific legal rights. You may also have other rights that vary from state to state.
3 YEAR REPLACEMENT GUARANTEE POLICY
All Frogger accessories are guaranteed for up to three years from the date of purchase for the same style/color if supplies are available to the original purchaser. If the style you request is sold out or discontinued, you will have the option to be placed on pre-order if the style will be returning or to choose a different style within the same product family.
Only one item can be replaced at a time. Multiple replacements need to be done through separate requests.
The fee for Shipping, handling, and order processing for each golf accessory replacement ranges from $8.99 and $12.99 depending on the size and weight of what is being replaced (retractor vs. Amphibian Towel, for example). The cost is subject to change but we work hard to keep it as low as possible. International replacement shipping and handling costs vary and will be handled on a case by case basis.
Each product can be replaced up to twice under the 3 Year Guarantee Replacement Policy from the original date of purchase. If a fourth product is needed within three years, we’ll ask that you purchase the next one so we can maintain this amazing policy.
Golf Bags carry a strong 3 year replacement policy of one bag from original purchase date at just 50% the current retail cost of the same style/color or similar bag plus shipping and handling.
To qualify for a replacement, please e-mail us original proof of purchase, pictures of the product, and why the item should be replaced to: email@example.com. Qualification for this coverage is at Frogger’s sole discretion and is subject to change.
WARRANTY AND GUARANTEE PROCEDURE FOR ALL FROGGER PRODUCTS
If you have any questions or wish to make a claim under a Warranty or Guarantee, please contact Frogger Customer Service Department by e-mail at firstname.lastname@example.org. Once Customer Service determines the product is subject to a Warranty or Guarantee shipping instructions will then be furnished. Issuance of return shipping instructions does not mean that Frogger will accept the Warranty or Guarantee claim as Invalid Warranty Conditions may be identified upon receipt of the returned product. Should Frogger find the product warranty invalid, Frogger will pay the shipping charges to return the original product or ship a replacement under the 3 Year Guarantee Replacement Policy terms and conditions.