Free Shipping on orders of $24.95 or more

FAQs

Wondering about…

What methods of payment does Frogger accept?

We accept Visa, MasterCard, Discover and American Express. Debit cards with a Visa or MasterCard logo are also accepted. Unfortunately, checks, money orders, and AMEX/VISA/MC/DISCOVER gift cards are not accepted.

Can I use a debit card?

Yes, debit cards with a Visa or MasterCard logo are accepted.

How does sales tax work?

Frogger collects sales tax in states where we have physical presence (or nexus), including California. Frogger does not collect sales tax in any state NOT listed above because Frogger is not required to collect sales or use tax in these states at this time.

For our tax-exempt customers: Frogger does not collect sales tax if we have your exemption or resale certificate on file. You will need to contact us directly if you feel you are exempt from sales tax. We cannot place that order over the website.

States that do not currently have sales tax are Delaware, Montana, New Hampshire, or Oregon. For more information or questions regarding sales tax, contact info@froggergolf.com

The address I typed is correct but the website is not accepting it, what should I do?

Does the address you typed match the address on file with the credit card company? If you still encounter a problem after you’ve verified that the address matches, please call our Customer Service at 800-718-FROG (3764) for further assistance.

What do I do if my promotion code doesn’t work?

Verify that you entered the promotion code number exactly as shown, without spaces. Additionally, verify the date you are using the promotion code falls into the applicable date range. Once these are confirmed, if the problem persists, please contact our Customer Service at 800-718-FROG (3764).

How long will my order take to arrive (including processing and shipping)?

We strive for each Frogger order to be uniquely you. Therefore, they are fulfilled separately from other Frogger orders in an exceptional location that provides fast and dependable shipping.

Depending on the shipping method selected and the type of order placed, processing and shipping times will vary. Orders are processed and shipped during business hours only, so please note delivery estimates do not include nights, weekends, or holidays. Orders are shipped the next business day which are Monday through Friday excluding holidays and weekends.

Free Shipping Free Shipping utilizes carriers like FedEx, UPS, and DHL who utilize the USPS to handle the final leg of delivery. This service allows Frogger the ability to offer Free Shipping to customers at low price points however the delivery time are on average two business days longer than traditional tracked ground deliveries that we charge $5.95 for. Depending on how far a shipment has to travel from our Southern California shipping facility, Free Shipping may take anywhere from 5 to 9 business days (this includes one day for processing).
Ground Shipping Frogger contracts it’s ground shipping with FedEx Ground and can take up to five business days to arrive plus one day for order processing.
2 Day Frogger contracts it’s two-day delivery with FedEx. Two day delivery will take three business days to arrive (one business day is needed for order processing and hand off to FedEx).
Overnight Frogger contracts it’s overnight delivery with FedEx. Overnight delivery will arrive in two business days (one business day is needed for order processing and hand off to FedEx). Overnight delivery does not include weekend or holiday

How do I track my order?

As soon as your order ships, we’ll send you an email with the shipping and tracking information. If you don’t see an e-mail by the end of the next business day, please check you spam folder. Using the tracking number(s) provided in the e-mail, you can track your order by visiting the FedEx or USPS website to follow your new Frogger order on its journey from our warehouse to your destination. If you still have questions, feel free to contact us by e-mail at info@froggergolf.com.

Can I ship to APO/FPO addresses?

Yes, but you will need to contact us directly for prices, times, and other logistics. Depending on the country, there may be extra costs due to customs, tariffs or taxes. Please email info@froggergolf.com for a shipping quote.

Can I ship to international addresses?

Yes, we ship internationally by contracting with our partner Glopal.com. Please visit our International Websites by using this link https://froggergolf.glopal.com/en-CA/ and then select the country of choice to ship to from the drop down menu and proceed with selecting and purchasing Frogger golf products.

International orders ship from our California warehouse to the Glopal’s warehouse in Virginia which will then ship to the International address.

Why is my international shipment going to an address in the United States?

The first leg of International shipments go from our California warehouse to our International third party shipping company in Virginia. The code at the beginning of the shipping address is the tracking number for the second leg of the International shipment to the final destination.

To track the second leg of your shipment to the final destination, use the above referenced tracking code by entering here on this tracking website http://tracking.webinterpret.com/.

How do I track my international order once it arrives at the international distribution warehouse in Virginia?

To track the second leg of your shipment to the final destination, use the above referenced tracking code by entering here on this tracking website http://tracking.webinterpret.com/.

Can I ship my order to someone else or a different address?

Yes! Orders can be shipped to a different address other than the billing address. During the order process, you will be asked first for a billing address, then you will be given an option to “Ship to this address” or “Ship to a different address.” At that point, you can enter a different shipping address.

How is the shipping cost determined?

Shipping costs are set flat fees based upon the delivery method chosen. We have analyzed the cost of shipping for different items to different shipping zones and have come up with fair and competitive flat rates fare for everyone.

Do I really get free shipping on order of $24.95 or more?

Yep, it’s true! Customers in all 50 states that order $24.95 of Frogger product will receive Free Standard Shipping.

Wondering about…

General Product Questions:

Does keeping your clubs, grooves, and shoe spikes clean and making sure they are dry really make a difference?YES! Think of the tires on a car and imagine what would happen if it took a sharp turn in the rain on bald tires, the car would slip and slide right off the road. The same is true in regard to club-to-ball contact. On the fairway, and even more important in the rough, the force of the club-ball collision crushes grass into a watery mush that would otherwise reduces control and spin if not for the grooves channeling it away like the tread on tires. The more volume grooves have, the more effective they will be at channeling away anything that gets in the way of club- to- ball contact to ensure maximum back spin, control, and accuracy. Be sure to dry off your club faces as well to ensure good ball spin.

The same holds true for shoe spikes, if shoes spin out during a swing, it effects where the ball will go, forcing golfer’s to quickly adjust during the swing to compensate for it.

Get the most out of your gear by making sure they are clean and working at optimum performance so you take your best shot!

No other products are more effective and convenient to use than Frogger towels, golf brushes and accessories.

Latch-It Products

WHEN SHOULD I USE THE ROTO LOCK? The roto lock on latch-it products are there for heavier items such as possibly attaching blue tooth speakers with the Rangefinder Straps to golf carts and you don’t want the speakers to fly out. The roto lock shouldn’t need to be locked for rangefinders even in motion as they are not that heavy and the dynamic motion lock will keep it in place.
HOW DO I USE THE ROTO LOCK? The roto lock is the exterior wheel on Latch-It products and rotates 180 degrees between the locked and unlocked positions. You will hear and feel a click when the roto lock has successfully come into a locked or unlocked position. When the orange indicator is fully visible in the clear window of the roto lock, the roto lock is in the locked position. To unlock, turn counter clockwise through to detents (clicks) 180 degrees to the unlocked position. IMPORTANT: Do not try and detatch a product with the the roto lock in any other position than the unlocked position.
I’M HAVING A HARD TIME GETTING MY GEAR DETACHED FROM THE LATCH-IT RECIEVERS, WHAT SHOULD I DO? The dongles / fobs that are attached to your gear must be pulled straight out. If gear is being pulled out at an angle, the interior mostion sensing dynamic lock is being engaged. Also, be sure the exterior wheel of the roto lock is securely in the unlocked position. If the roto lock is able to spin or the orange stripe is showing then the roto lock is not unlocked and will make removal of product impossible or very difficult if it is in between locked and unlocked positions (wheel spins freely).
THE VELCRO STRAPS ARE TOO LONG TO WRAP AROUND SOME GOLF CARTS, WHAT CAN I DO? The solution here is rather easy, use half of the looped pile for half of the hooked portion of each side of the Velcro strap. This will mean the hook portion will hang halfway off on both and share the looped portion. There is ample hook and loop to keep the receivers secure on smaller poles, go ahead, test it out and see for yourself. Be sure that you are happy with your secure strapping work.
I CAN’T OPERATE THE ROTO LOCK ON THE BAG LATCH-IT ON MY GOLF BAG WITHOUT LOOSENING FROM THE BAG, WHAT SHOULD I DO? The threaded plug that tightens down to golf bags has a slight barb to it so that once the plug gets close to tight that the barb should keep the plug from untightening and loosening on the bag. It is important to not overtighten the plug to the bag as this can cause the roto lock to strip and then no longer work properly. If operating the roto lock is still problematic, remove the threaded plug from the U shaped bag clamp and turn the roto lock back and forth making sure to be clicking in and out of both the locked and unlocked detents which will then soften the detents for easier use.
I LIKE HOW THE RANGEFINDER AND PHONE LATCH-IT’S STAY IN PLACE, IS IT INTENTIONAL THAT I CAN USE FORCE AND ROTATE THEM TO A NEW ORIENTATION? Please do not rotate your Rangefinder and Phone Latch-It’s when in the receiver as this will wear down the teeth that keep the units in their positions without spinning.

Amphibian Towel

Is Amphibian Towel washer and dryer safe? Yes, Amphibian Towel products are washer and dryer safe. Machine wash cold and be sure to only tumble dry on low or no heat. It may be necessary to reverse the towel inside out to completely dry. You may also hang dry after washing.
Can I use Amphibian Towel as a water bucket? Nope, sorry. Amphibian Towels are almost 100% waterproof, but the force of a bucket of water inside an Amphibian Towel will begin to push water through the tiniest of seam line holes and make the exterior edge of the Amphibian Towel wet.
WHY SHOULD I BUY AMPHIBIAN TOUR TOWEL INSTEAD OF AMPHIBIAN TOWEL? Amphibian Tour Towel is twice the size of the standard Amphibian Towel. The main reason to purchase Amphibian Tour Towel is to provide a larger interior dry towel for rainy days when keeping hands and grips dry is paramount. Amphibian Towel is a great size when carrying your own bag on dry days.
IF I ATTACH AMPHIBIAN BALL TOWEL TO A BELT LOOP, WILL I NOTICE OR FEEL IT DURING MY SWING? You will not feel or notice Amphibian Ball Towel when it is attached to your belt loop during your swing. However, should you seem to feel Amphibian Ball Towel is a distraction during your swing, simply remove the carabineer and conveniently slip it into your pocket instead of carrying it on your hip.

BrushPro

WILL THE INTERIOR PHOSPHOROUS BRONZE BRISTLES OF THE COMBO BRUSH HEADS DAMAGE MY FORGED IORONS AND METAL WOODS?The simple answer is no they will not. Phosphourous bronze is a softer metal than steel and forged irons are still made of steel. Any metal bristle can remove paint from clubs so use the nylon bristle brush heads if this is a concern. Forged club manufacturers state to not use a metal bristle on their club faces as well so we do state to use nylon brush heads so it’s your call on what you want to do. Most golf brushes use brass bristles which may damage forged clubs but we intentionally do not use them because they can be more harmful to your clubs.
HOW LONG WILL RETRACTORS LAST?Retractors will wear out over time and have been tested for over 10,000 pulls and come with a one-year manufacturer’s defect warranty.
CAN I BUY REPLACEMENT PARTS FOR MY BRUSHPRO?Yes, please look for these replacements under Shop / Product Type and then click Parts
HOW DO I UNLOCK AND INTERCHANGE OR REPLACE BRUSH HEADS AND ACCESSORIES?Interchange or replace brush heads by: Place groove cleaner in an upright position. Slide/snap brush heads in/out with thumb. Use either combo bristles or 100% Nylon bristles to effectively clean clubfaces. Use groove cleaner for stubborn debris remaining in grooves.
THE PHOSPHOROUS BRONZE BRISTLES ARE FRAYING OUTSIDE THE NYLON BRISTLES, WHAT SHOULD I DO?To maintain and realign phosphorous bronze bristles, twist them from base in an upward motion. If you are not satisfied with the result, the brush head most likely should be replaced. Purchase new brush heads now.
HOW DO I REPLACE THE GROOVE CLEANER?Replace Groove cleaners by: Use new spring pin provided to push out old spring pin. Remove the used groove cleaner. Insert new groove cleaner and align the holes. Push new spring pin through the holes of the brush handle and new groove cleaner. Fold out groove cleaner and lightly clean grooves to remove imbedded debris. Use brushes to clean clubfaces.

Golf Cart Poncho

ARE THERE DOORS ON THE GOLF CART PONCHO?The Golf Cart Poncho does not have doors like a normal custom golf cart cover. The doors on the Golf Cart Poncho are connected at the top to avoid rain getting inside. To open and close the doors of the Golf Cart Poncho, simply unhook and hook the bungie cord attached to the rear wheel well on each side of the golf cart. This is a simple and easy process to do when sitting down in the golf cart.
DOES THE GOLF CART PONCHO COVER GOLF CLUBS?No, the Golf Cart Poncho does not cover golf clubs as this would add extra bulk and weight to the product which would get rid of the whole point of the small light weight portable nature of the product. The back of the golf cart will also be open. Simply use the rain cover that is included with the purchase of most any golf bag. If there is wind in addition to rain, simply point the golf cart into the wind.
DOES THE GOLF CART PONCHO FIT ALL 2 SEAT GOLF CARTS?We are not aware of any two seat golf carts that the Golf Cart Poncho does not work on.
DOES THE GOLF CART PONCHO FIT ON 4 SEAT GOLF CARTS?Sorry, the Golf Cart Poncho only works on two seat golf carts.

TRAX Towel

I’M HAVING A HARD TIME DETATCHING THE TOWEL FROM THE BAG LATCH-IT, WHAT SHOULD I DO? The dongles / fobs that are attached to your gear must be pulled straight out. If gear is being pulled out at an angle, the interior motion sensing dynamic lock is being engaged. Also, be sure the exterior wheel of the roto lock is securely in the unlocked position. If the roto lock is able to spin or the orange stripe is showing, then the roto lock is not unlocked and will make removal of product impossible or very difficult if it is in between locked and unlocked positions (wheel spins freely).
ARE TRAX TOWELS WASHER AND DRYER SAFE?Yes, you may wash and dry your TRAX Towel. Be sure to remove the dongle / fob before washing.